Return Policy

At Herzp1, we aim to ensure every customer is satisfied with their purchase. As an independent brand page offering Herz P1 products, we provide clear return guidelines to help you shop with confidence. If for any reason you are not happy with your order, please review our policy below.

Check Items on Delivery

We recommend inspecting your order immediately upon delivery. Please ensure the product arrives in good condition and matches your expectations before use.

General Return and Refund Policies

Returns

We offer a 90-Day Money-Back Guarantee from the date your order is delivered. To be eligible for a return:

• The item must be returned in its original packaging.
• All accessories, manuals, and included items must be returned.
• Proof of purchase or order confirmation is required.
• Products showing excessive damage, misuse, or missing components may not qualify for a full refund.
• Return eligibility and shipping options may vary depending on your location.

Refunds

Once your return is received, our team will inspect the item and notify you that we have received your return. After inspection and approval, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Original shipping charges are non-refundable. If a refund is issued, any applicable return shipping fees may be deducted from your refund amount.

Exchanges

If you wish to exchange your product for a replacement, please contact our support team. Eligible exchanges may include:

• Replacement for defective or damaged items
• Product exchanges within the eligible return period

Exchanges are subject to product availability and approval.

Exceptions to the Return and Refund Policy

• Promotional or heavily discounted clearance items may be marked as final sale and may not be eligible for return.
• Items must be returned in original condition with all included accessories and packaging.
• Products showing clear signs of wear, modification, or misuse may be denied a refund.